Warranty

ROAM LIMITED WARRANTY

Your ROAM product is warranted against defects in materials and workmanship for a period of one year from the date of original purchase from an authorized ROAM dealer. If a defect exists, ROAM at its option will:

  • Repair the product at no charge using new or refurbished parts,
  • Exchange the product with a functional equivalent product that is new or refurbished, or
  • Refund the original purchase price

To obtain warranty service, contact ROAM Customer Support. Proof of purchase is required to verify eligibility.

ROAM does not cover normal wear and tear, blown speakers, cut cords, bent jacks, scratches, loss or theft. This warranty excludes damages resulting from abuse, accident, modifications or other causes that are not defects in materials and workmanship. Customization of your product voids your warranty.

Refunds are limited to the original purchase price. No other person is authorized to modify this limited warranty.

This warranty gives you specific legal rights, and you may have other rights that vary by state and jurisdiction. These rights shall not be affected by this limited warranty. This warranty cannot be transferred or reassigned.

Restrictions

This Limited Warranty does not cover:

  • Minor faults or deviations in quality of the product which are insignificant to the value of the product when used as described in the user guide;
  • Cosmetic damage, acts of God, misuse, improper connection, improper use;
  • Products purchased open box, sold as-is, by private party resale or any other third party purchases from unauthorized distributors; or
  • Normal wear and other causes that are not defects in materials and workmanship.

Attempted repair by unauthorized repair personnel will void this Limited Warranty. Transfer of ROAM products through unauthorized distributors renders this Limited Warranty null and void.  This Limited Warranty is also null and void if the product is damaged by a connecting product that may have caused damage through misuse or malfunction or if the factory model name or serial number has been altered.

Warranty Returns

If you would like to make a claim under this Limited Warranty please visit www.ROAMwith.com/support for limited warranty support. Complete the form including your name, mailing address, email address, phone contact, and description of the defect or problem.  We will likely request that you return your product to us.  Please include your name, mailing address, email address, phone contact, description of the defect or problem, and a copy of your receipt or invoice.  We will validate your request and respond with how we will repair or replace your product. Properly protect the product in a shipping package, as we are not responsible for items lost or damaged in transit.

For customer service inquiries, please email support@ROAMwith.com or call us at +1 800-413-9644 (a USA number; international charges may apply).

BASED ON THIS LIMITED WARRANTY, ROAM SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. ALL IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ON THIS PRODUCT ARE LIMITED IN DURATION FROM THE DATE OF ORIGINAL PURCHASE.

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