Frequently Asked Questions

Where can I buy ROAM ROPES?

You can purchase ROPES online at shop.roamwith.com.

How are you affiliated with to StandUpToCancer?

ROAM has partnered with Stand Up To Cancer® to create the Special Edition Orange ROPES Wireless. ROAM will donate $100 from the sale of each Orange ROPES Wireless to Stand Up To Cancer.

How long does it take to receive my ROPES after I order?

All orders are eligible for FREE US ground shipping. Most orders ship within 24 hours of the order being placed. US ground shipments generally arrive within 5-7 business days. Orders outside the US generally arrive in 2-3 weeks.

How do I check the status of my order?

You can login and check the status of your order online at shop.roamwith.com/account/login.

What comes in the box?

Here’s what comes inside the box:
• ROPES Wireless system with integrated EQ Engine©
• 4 sets of eartips (Fitted with Medium tips from the factory)
• Micro USB charging and Data cable
• Analog Audio adapter cable
• Carry case
• QuickStart Guide
• ROAM Decal

What are some of the things I should do when I get my order?

Once you receive your order, you should open up the box and pair the device with your smartphone. Once paired, open your favorite player and start listening. Download and connect the ROAM EQ app to enhance your audio experience.

How do I connect to my ROPES earphones?

Double press the Bluetooth button on the EQ engine to enable pairing with your host device. After the quick double-press of the Bluetooth button, the blue indicator will be flashing rapidly. This indicates that your device is ready to be paired with your smartphone, tablet or computer. Follow the directions on how to pair Bluetooth devices from your host device.

Can I use ROPES for answering phone calls?

Yes. When wearing your ROPES device, you will hear your smartphone’s ring and can answer a call by pressing the central control button on your lapel.

Do ROAM ROPES work with Siri?

Yes, you can query Siri by pressing the central control button on the lapel for 3 seconds. Siri will open and you will be able to speak your query into the microphone.

How do I extend the battery life?

All ROPES Wireless devices come preset from the factory with Sleep Mode enabled. After 5 minutes of no streaming audio, the device will enter a low power mode. This will help extend the life of the battery.

What software comes with ROPES?

You can download the ROAM EQ app for iOS and Android. To keep your device up to date with the latest firmware, download our SYNC tool to your Windows or MAC computer. Visit roamwith.com/support and follow the instructions on how to download.

Is the ROAM EQ app free to use?

Yes, the ROAM EQ app is free and available to download from the Apple App Store and Google Play.

How do keep my software up to date?

The ROAM Sync software runs on your personal computer and will check for updates and notify when updates are available on your device. Follow the on-screen instructions on updating your ROPES Wireless firmware.

What are some ways I can customize my ROAM experience?

The ROAM EQ app was designed around personalization. Tailor your audio experience and adjust up to five EQ bands, interface with the DSP, and create presets with the ROAM EQ app. You can also change the name of your device and change the background of your home screen.

What are the DSP settings in the ROAM EQ?

ROAM EQ allows you to make DSP adjustments, including Dynamic Bass Enhancement which enhances the lower frequencies of the audio signal and Spectral Effect which enhances the spectral / spatial interpretation of the audio.

Can I listen to music on my ROPES from a smartphone, PC, MAC, or gaming device?

You can pair your ROPES device with any Bluetooth host device such as a mobile phone, tablet, PC or Mac. To pair with a PC or Mac, enable Bluetooth and follow the pairing process for your device. Don’t forget to double press the Bluetooth button on your ROPES Wireless EQ Engine to enable pairing mode. Your experience may vary from device to device. For IOS and Android devices, download the ROAM EQ app to personalize your audio experience.

How do I rename my ROPES?

Open the ROAM EQ app and click on the “Advanced” tab. Click on the current name to type in the new name for your ROPES. After renaming your ROPES, the unit will power off. You must go into your phone’s Bluetooth settings, click on the previous name of your ROPES and forget this device. Lastly, you must go through the initial pairing process to pair with the new name.

I’m having some problems, where can I get help?

If you’re having trouble with your ROPES Wireless, visit our support portal and open a ticket. A customer service representative will help troubleshoot your device and provide steps to resolve your issue. Visit roamwith.com/support.

What’s your warranty policy?

ROAM offers a limited warranty that can found on our website by visiting our Warranty Page.

I seemed to have damaged my ROAM ROPES. What should I do?

You should not try to fix any damaged device yourself, as this will void the warranty. Please visit our support portal and open up a ticket to be connected with a customer service representative. Our engineers will help to determine if there is any potential hardware failure and how we can help in repairing your device.

Our Story

ROAM was created to reproduce sound that's true to the artist's intention.  Change the way you experience the music, content and people you love.  ROAMwith ROPES Earphones.

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SU2C

ROAM has partnered with Stand Up To Cancer®, a cause that is very close to our hearts, to create the Special Edition Orange ROPES.

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